Support
Get help with ProTune AI Camera: contact support, manage or cancel ProTune Pro on iPhone or the web, and get answers about the camera and Auto Optimize.
We’re happy to help with ProTune AI Camera on iOS and on the web (Field Coach, Recommend, and Pro). For the fastest reply, email us directly.
Contact
Email: yisheng.jiang@gmail.com
Please include your platform (web or iOS), roughly what you were doing, and — for billing — whether you subscribed via Stripe (web) or Apple (In-App Purchase).
Common topics
- Camera permission. iOS Settings → ProTune AI Camera → allow Camera. On the website, allow camera access in the browser for Field Coach live view, or upload a photo instead.
- Photos / Camera Roll. Captures save to your device Photos library. We don’t host a cloud gallery of your shots.
- Notifications (optional). If you opt in after a first capture, ProTune AI Camera may send product push notifications. Turn them off anytime in iOS Settings → ProTune AI Camera → Notifications.
- Pro on the web (Stripe). Use Manage billing in the app after checkout, or email us with the email used at Stripe Checkout. Cancel anytime; access continues through the paid period / trial rules shown at purchase.
- Pro on iOS (Apple IAP). Settings → [your name] → Subscriptions → ProTune AI Camera Pro. Refunds and billing disputes for App Store purchases go through Apple.
- Free Peek limits. Free Peek includes limited daily Auto Optimize / Ask / Recommend uses. Pro removes those limits as described on the pricing section of the home page.
- Delete waitlist email / data request. Email us from the address you want removed. See also our Privacy Policy.
Legal
App Store Connect URLs
Canonical links for listing metadata (after this site is deployed):
- Privacy: https://photo.grepawk.com/privacy
- Support: https://photo.grepawk.com/support
- Terms: https://photo.grepawk.com/terms
- Marketing: https://photo.grepawk.com/